Check out The Ultimate Guide to Training and Motivating Retail Employees, an in-depth resource packed with actionable takeaways for motivating employees and boosting staff productivity. Take, for instance, Apple. As the public face of the company the Sales Associate is responsible for dealing with any and all customer questions about the products and services the company offers. During my time there were more than a few older employees who could never figure out how to work the register well and as such created backups at the counter, ultimately causing a lot more work for everyone else and headaches for customers. This enables them to field questions and create solutions for your customers. Basic Math. Organization. There’s only so much that a tech manual or demo can teach. The goal is to use visual merchandising to convert window shoppers into prospects, drive branding and sales objectives and maximize profitability. A sales associate works in the customer service retail industry and greets customers, answers questions, provides assistance and manages inventory. A fashion marketing manager is in charge of appealing to the ideal target audience for a fashion company's products. As an extension of this, retail employees of today *must* understand how to use technology. Easily apply to jobs with an Indeed Resume, Conflict Resolution Skills: Definition and Examples, 6 Tips for Writing a Great Graduate School Personal Statement (With Examples), Sales Associate Resume Skills: 10 Skills to Include on Your Resume. Active listening skills are crucial for all customer service and salespeople. Forward-thinking retailers are starting to capitalize on this practice by turning their associates into influencers. Excellent communication skills: ... Students can pursue fashion degree programs at the associate's and bachelor's degree levels. Here are two ways to highlight those skills to future employers: A well-structured resume and cover letter are great places to display your abilities as a sales associate. The most important trait in a sales associate is an interest in helping others. Stores update their inventory roughly once a month, giving employees a whole new catalog to memorize. Knowing how to problem-solve shows you are capable of quickly responding and solving obstacles when they arise. If you work in retail, you’ll need to be good with numbers, interact well with others, and be able to persuade customers to make purchases. If you notice something happening, wait until your associate disengages with their customer and quietly correct or praise them. Apply to Sales Associate, Apparel Associate, Sales Lead and more! Proficiency in English 4. By providing your information you agree to our privacy policy. Greets and receives customers in a welcoming manner. Along with your resume and cover letter, your job interview itself is a great way to showcase your skills. If you have experience navigating retail POS software or working with other relevant computer programs, write about this in your resume. A retail manager should strive to recognize their staff’s the innate talent and then develop it. Let’s look at some of these skills and traits in more detail below. From your very first day on the job as a sales associate, y, As an extension of this, retail employees of today *must* understand how to use technology. As social media and influencer marketing becomes more popular, associates may need to act as “brand ambassadors” who endorse and help promote the retailer on social media. Your employees need to know how to work a customer through the stages of the sale. This resume was written by our experienced resume writers specifically for this profession. It’s crucial then that you have outstanding people skills. Sales associates should have a number of skills pertaining to their position in order to be successful employees. Active Listening. For instance, at my store, new recruits were shown a series of short videos which provided a lot of information about the sales cycle, store policies, and other things to expect. Your resume is a great place to highlight these skills. Summary : Goal-oriented Clothing Sales Associate with 18 years of experience in Clothing Sales, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Sales associates are also responsible for organizing the store and processing payments. Similar Job Positions. I saw multiple employees hired during my time who were unable to handle physically exerting for that long. Speaking to them in a language they understand will help customers feel more comfortable around you. As an Apple recruiting manager has said, “We’ve learned to value magnetic personality just as much as proficiency.”. Associates must also be able to prioritize customers and other tasks. For instance, a store that sells multiple fits of pants may want to create a little infographic of the key differences between the pants to help employees learn them quickly. Your employees need to know how to work a customer through the stages of the sale. Sales Associate/Key Holder IV Resume. Requirements – Knowledge, Skills, and Abilities for the Clothing Store Sales Associate Position A sales associate desiring a successful career in a clothing store should be prepared to have the following attributes, which are usually required by employers for employing new sales associates. As you release new items, pick the top 5-10 items to include on some type of infographic to again, disseminate the information about these products. The truth is that sometimes you will have to work with a customer who wants to take things very slowly, and you’ll have to match your pace to theirs. Track record of ove… Role-playing is one of the very best ways to train someone in retail. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Use modular training, in which you train in short segments, rather than long ones. A great retail sales associate has a very deep knowledge of your catalog. They should also have patience and tact to deal with problematic customers, as well as a tidy appearance to represent the business professionally. You can help your employees develop these skills in many ways but here are some suggestions: Being able to understand gadgets like mobile devices and retail systems is another important skill. Make sure both are organized and are free from spelling and grammatical errors. A skills list is … The Ultimate Guide to Training and Motivating Retail Employees, Survivor's Guide to the Retail Apocalypse, How to empower your workforce to maximize happiness and productivity, What tools and methods to use when educating your staff, How to motivate your staff to bring their best selves to work. While you don’t need to be an extrovert to be a great retail employee (I knew one or two introverts who crushed the game), you do have to be friendly. 1. These include, empathy, active listening, patience, adaptability, communication skill, and more. Not having a solid grasp of retail technology could result in mistakes and inefficiencies. Clothing Sales Associate III Resume. A good understanding of product knowledge will also build customer trust. Proven work experience as a Retail Sales associate, Sales representativeor similar role 2. Active listening skills. Plus, it happens all too often that multiple customers will actually seek your help at the same exact time, so employees must be able to handle this. Employees in this field are required to have a certain set of skills that will help them excel in this role. So much of retail work is seamlessly integrated with things like. As a sales associate, you are part the company’s image or brand. Retail Sales Associate top skills & proficiencies: Customer Service. Just like a shopaholic’s wardrobe, the choice of jobs in fashion retail is endless. Modern shoppers are extremely well-informed and. Associates must be good at bouncing back whenever they encounter difficult customers. Patience is a crucial ingredient in excellent customer service skills. A tremendous retail employee is interested in figuring out what a customer wants and how to get it to them. Oftentimes, you will encounter customers who speak different languages. Understanding the products will provide you with the ability to answer customer questions, provide them with accurate information and point them in the right direction. Modern shoppers are extremely well-informed and 83% of consumers believe that they’re more knowledgeable than retail associates. There’s no better way to learn about an item than to use it. skills are crucial for all customer service and salespeople. Working as a clothing sales assistant may be an attractive option for anyone with a passion for the world of fashion and an interest in the latest sartorial trends.It is also an excellent way of gaining experience in the field of retail sales and acquiring transversal skills that could prove useful in a whole range of sectors. Having an engaging and friendly personality If you want your retail employees to fully grasp your in-store tech (e.g., POS system, CRM, inventory management solution) you need to give them first-hand knowledge. Connect with her on LinkedIn, Twitter, or Google+. To successfully engage shoppers, your team must develop the right industry expertise. Highlighting your time management skills is a great way to show your employer that you’re capable of being productive in a timely manner. Having communication skills on your resume lets employers know you’re an effective communicator, both verbally and in writing. Many colleges offer associate's and bachelor's degree programs in fashion design and merchandising, which can prepare you for a job as a fashion sales representative. Also, many companies may require you to work with an electronic register or credit card processor. Dependable and efficient with specialized knowledge in retail. Or you’ll be confronted with a customer that wants you to run to the back ten times to find exactly the right product. 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