Written on: 08/03/2008 by maddog08 (2 reviews written) I have nothing but praise for the way the Nationwide Basic FlexAccount treats you. Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. This can be a massive bonus for anyone regularly overdrawn. However, unlike the other banks, the Nationwide FlexDirect account comes with a 0% overdraft for the first 12 months. Access to Apple Pay, Google Pay and Samsung Pay available with applicable devices. 8 million current account holders – this is a popular offering at Nationwide. As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department. Pricey monthly fees of £13/month can quickly add up (£156/year). Read Speedway's review of the Nationwide Basic FlexAccount, 7 of 8 Nationwide Basic FlexAccount reviews, & compare with other Bank Accounts at Review Centre. Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Exclusions and limitations apply, so please read … The FlexPlus account from Nationwide falls under the packaged account category which typically combines a current account with an insurance product or other benefit such as airport lounge access. Really like the light and spacious branches, all products are made clear by the excellent documentation that is provided and the staff have super knowledge too. into the AIR? This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need. Not all Nationwide affiliated companies are mutual companies, and not all Nationwide members are insured by a mutual company. Effectively paid out £75.00 for a £500.00 iPhone. Every year they change my debit card despite the fact that it is valid for another 4 years. All for a fee of £13 a month for maintaining the account. Nationwide, the Nationwide N and Eagle and other marks displayed on this page are service marks of Nationwide Mutual Insurance Company, unless otherwise disclosed. Together, we can make financial services work better for everyone. Full breakdown coverage for two automobiles included. What kind of student bank account does Nationwide offer? I have a basic no frills account with the Nationwide which I let my daughter use, I put pocket money in there for her. Subject to underwriting guidelines, review and approval. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks. I wish I never swapped from my previous bank its the worst mistake I have ever made. Shame on NBS!! If you own two autos and all have expensive mobiles then this account is even more worth the monthly price. I love my Flexaccount. I have no problem going to court about this nationwide f***ed up majorly and even natwest are saying they have messed up majorly. 2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. P.D. These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work. So, repairing your £100 phone using the insurance on this account will actually cost you £206. Home Office: One Nationwide Plaza, Columbus, OH. Disappointed would be an understatement on how I am feeling right now. If you use an arranged overdraft of £1,200 the amount Nationwide will charge you is 50p per day (variable) You need to be 18 or over and a UK resident to apply for a FlexPlus account. !, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it? Normally, the idea of moving from a free current account to one that charges a monthly fee would be a non-starter for me. The Nationwide FlexDirect account requires a minimum of £1,000 to be paid in each month, and pays 5% AER up to £2,500 held in the account for the first 12 months – after that point, the AER will drop to 1%. You need to be 18 or over to apply for an arranged overdraft. Nationwide FlexAccount reviews come from people like you! Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. Yet the move is set to make me … I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned. LoveMONEY Editor-in-Chief found the benefits of the Nationwide FlexPlus account easily covers the monthly fee and more. There customer service is honestly terrible. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. Nationwide has said that across all of its current accounts the majority of customers who use their overdrafts will be worse off as a result – though it hasn't told us specifically what proportion of Nationwide FlexPlus customers are likely to be affected. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. Choose FlexPlus for great banking features as well as a range of insurance policies and account benefits for you and your family. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Well nationwide STUPIDLY did not cancel the switching process like IDIOTS. I’d recommend cancelling a flex plus current account, the monthly cost is no longer good value as the insurance cover is essentially worthless. Now the weekend is around the corner and this will delay by claim process by a week! Nationwide Investment Services Corporation, member FINRA. Access to up to £500 cash per day via the Nationwide ATM network. I would like to make a complaint about the service I have been getting from your insurance provider LSG. The phone insurance was an absolute joke. Do I have overlapping coverage from other policies? Poor Poor customer service, no one seems to resolve the problem. Nationwide travel insurance overview. Nationwide Investment Services Corporation, member FINRA. 8 million current account holders – this is a popular offering at Nationwide. writes: I have been a loyal Nationwide account holder for more than 40 years, with a Flex Plus account for more than 12 years. THE WORST BANK EVER!!!!! such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank! Read our member's Nationwide FlexAccount reviews and feedback. The Nationwide Flex Direct account has 'simplified' overdraft charges, pays interest on balances in credit and unlocks access to other products. Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid, Have been with this bank for over 20yrs they have dealt with any problems quickly and I feel safe in there hands. Free banking text message alerts and paperless communications included. For example, Nationwide’s FlexPlus offers a wider selection of rewards, while the FlexBasic and FlexOne have a limited range of features as they are for low/no-credit … Your not helping a clinically vulnerable 77 year old member of yours by blocking his account so he cannot use his debit card and making him come to the branch in person to take out cash even though he is at high Risk of Covid 19. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. Full insurance benefits are extended to all family members living at the same address. It's making small changes to the worldwide family travel insurance it offers. ©2020. They will charge you for any violations such as direct debits and bounced cheques. 10 weeks so far waiting for settlement on simple straight forward claim. The Nationwide FlexStudent Current Account offers an interest and fee-free overdraft up to £3,000, and 1% AER gross per annum on balances up to £1,000. I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum. Products and discounts not available to all persons in all states. I have to notify all the companies that have my details and have to memorise the new card details. Nationwide FlexPlus account. In some cases, yes! With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. Home Office: One Nationwide Plaza, Columbus, OH. Expensive overdraft interest rate of 39.9% APR. Moving that to a 0% overdraft will save you £150 a year in interest! 9/10/2020 a large sum of money went from my natwest account and my natwest account was shutdown meaning it had gone to Nationwide.. 6 days later nationwide are saying they sent it back when natwest are saying they have no funds from them recived so where has my money gone? Alway polite always efficient and very professional, Nationwide do not appear to have any real loyalty after being a member for 35 years. © 2020 Portify Limited. The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post. Photograph: Danny Lawson/PA Lisa Bachelor All Rights Reserved. Nationwide’s relationship with Axos Bank gives Nationwide members access to Axos Bank’s banking products and services. You must be within 2 months of your course start date to be eligibile for this account. Diabolical customer service! Lauren Robson is the digital communications manager at Portify. NerdWallet’s ratings are determined by our editorial team. With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. Honestly the worst experience with any bank. Nationwide has announced a major downgrade to its popular £13-a-month FlexPlus current account, leaving thousands of customers wondering whether it … Why was I sent the wrong form from LSG team in the first place? Ive spent an hour on hold, been hung up on, logged a complaint and sill got nowhere. NATIONWIDE has unveiled a series of changes to its flagship FlexPlusCurrent account which comes with a hefty price hike of £36 over a year. This account is also not the best option if you frequently dip into overdraft because of high interest rates. Producing the cards costs money, posting it costs money... Every year they change my debit card despite the fact that it is valid for another 4 years. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Nationwide FlexAccount reviews. And what sort of untrained people are working for LSG/Nationwide?!? Excess payments on mobile phone claims have increased. Cant speak to anyone, no email contact just sit on hold for hours listening to music! The FlexStudent account has some attractive features, primarily an arranged overdraft of up to £3,000 by the third year, a digital banking app, internet banking and a contactless Visa debit card. 10 weeks so far waiting for settlement on simple straight forward claim. Nationwide auto insurance earned 4.0 stars out of 5 for overall performance. If i dont recieve my funds back from nationwide after the stress they have put me through i will make them go through hell like i have the past week with all my money taken out of my natwrst account. I especially find the online banking easy to transfer funds between my accounts and keep on track of payments. And remember, if... Nationwide FlexAccount reviews come from people like you! Nationwide is overhauling its FlexPlus account, increasing the £10/month fee to £13/month and improving the insurance it offers but scrapping some perks, MoneySavingExpert.com can reveal. Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic. The Nationwide Flex current account charges £10 a month and includes annual travel insurance, mobile phone insurance, UK & European breakdown cover and a 12 month warranty extension on electrical goods. Everything You Need to Know About Barclays Overdraft, Revealed: 10 UK Banks Set to Hike Up Their Overdraft Fees. Travel-friendly contactless debit card to withdraw cash or make payments abroad without foreign transaction fees. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. I did exactly what he asked me to do and today on 23/10/2020 I have received an email that asked to contact LSG and when I called they told me that I sent the wrong form and that I have to fill in a new form and send back again The FlexPlus account makes sense if you are a family with multiple dependents who go on regular holidays abroad. Although not having failed to pay any of my bills EVER, I was declined for a mortgage. The way they speak to you on the phone makes you feel terrible and they offer little to no help when things are bad. Nationwide Mutual Insurance Company and Affiliated Companies. Nationwide Mutual Insurance Company. The card arrived in 3 days and no issues with being unable to still access funds. Impossible to get through to them even though they stopped the free number. To open Nationwide’s new account, customers must already hold a main current account from the Flex range (FlexAccount*, FlexDirect* or FlexPlus*) with the building society. Neither account … Nationwide only has one account that is specifically for higher education students. The Nationwide FlexAccount This account could be right for you if you’re looking for an account with no monthly fee, and use of a full range of methods for managing your money. I only opened the account a few months ago, having left the Nationwide a few years back because of the Faster payments mess amongst other things I think that they have since improved no end. Cant speak to anyone, no email contact just sit on hold for hours listening to... Diabolical customer service! Thanks a bunch. Closing all accounts and will not be using them again!!@!!@!@!@!!!@!@@. © Smart Money People 2020. Subject to underwriting guidelines, review, and approval. See if you’re eligible for Portify Flex Finance. I had someone trying to steal money from my account, after the second transaction they instantly messaged me to respond to if it was me or not, I responded saying no straight away and instantly the attempts where blocked and the transaction they had taken was given straight back to me, they then worked with me to find alternative ways to protect my account. Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. Let’s say you’re £500 overdrawn for three weeks out of every four. Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. Nationwide, Nationwide N & Eagle, and Nationwide Is On Your Side are service marks of Nationwide Mutual Insurance Company. There customer service is honestly terrible. Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. By using Smart Money People, you agree to our privacy policy. All rights reserved - Privacy Policy, British Bank Awards 2019 Finalists revealed, Smart Money People 360 Ratings - Winners and Losers. Honestly cant believe how hard it is to remove a name from a joint account. Nationwide offer a variety of current accounts, therefore the exact features depend on which type you choose. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Why? No problems and feels safe and secure. By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship! If you have a problem, you ring them up and they really do sort it out. But this week I have done exactly that – and switched to a packaged current account costing a tenner a month. I have transferred to a Nationwide Flex account and the transition was far from smooth. To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds. Nationwide FlexAccount reviews come from people like you! Find out more: coronavirus news and advice from Which? They are so so bad, I completed a switch application from Natwest to Nationwide, two days later nationwide declined my application which i was fine with and took it on the chin.. not like i dont have an account with 3 other banks. SHAME ON YOU NATIONWIDE, Honestly cant believe how hard it is to… Nationwide acts as an intermediary for the insurance products provided with the Nationwide FlexPlus Current Account. Producing the cards costs money, posting it costs money my money and why? Nationwide Investment Services Corporation, member FINRA. Not to mention how they have tried for two months in a row to close my account on the first of the month when rent is due etc. Leave a Nationwide FlexAccount review to help others save money with the best cashback offers around. Nationwide Building Society offers customers an annual travel insurance policy as part of its FlexPlus current account. We are pleased with our Nationwide Flex Account, helpful customer service and easy to use online banking. I have to notify all the companies that have my details and have to memorise the new card details. Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. I thought what the hell is this guy on? What kind of service is this?!? This is no way to treat loyal long standing Nationwide customers. Joint current account options with flexibility to bank via secure online banking, a free mobile app, branch access and telephone banking. As the situation is changing rapidly, we recommend checking Nationwide's website before buying. For a small monthly fee, I have access to phone insurance (which I have used 3 times), worldwide family travel cover, breakdown cover and preferential rates on my overdraft, loan and credit card. Bank card taken by cash machine and so easy to report, and order a new card. If your phone is valued at say £100 and it is damaged, you would only pay £50 to repair it but that is on top of your fees which add up to £156/year. Disgraceful customer service and banking facility. In this review we discuss the benefits and drawbacks of this popular account to help you decide whether it makes financial sense for you. The monthly price may not be worth it if you don’t travel abroad (beyond the EU) often, only take one or two holidays per year, or have an old or basic mobile. Will I make use of all of the insurance benefits included in the packaged offering? Honestly the worst experience with any bank. Why? However, when I was researching the Nationwide Flex Direct current account, I noticed that there’s also a Nationwide Flex Plus current account. Recent reviews confirm Nationwide are struggling to provide any reasonable level of service in this area. All Varo Savings Account users receive this rate regardless of their account balance, but can earn more if they also open a Varo checking account. I have been assaulted in the morning of Tuesday 20/10/2020 and the first thing I did was to call the line to open a claim for the stolen phone (as this is one of the products I have with my flexplus nationwide account). Here's what you get with FlexAccount No monthly account fee After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. The FlexAccount is a UK personal current bank account from the Nationwide Building Society. This website uses cookies to help enhance your user experience. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks! If you have a current account or savings account, you can visit your local Nationwide branch or call 0800 464 3139 and speak to an advisor. What We Like About the FlexPlus Account: 4.8/5.0 rating on the app store – a good mobile app experience can make managing finances easier*. Have always kept up with my loan payments and never missed anything for the past 3 years. I don't really understand why so many negative reviews as never really had many problems that haven't been easily sorted out and am happy although i do feel there is a few improvements that need to be made as feel nationwide is bit behind other banks and building societies with features main one for me would be with open banking as currently is one of very few that don't include savings accounts as part of … The account has long been a … Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. Always there, ready to help with any concern. With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. Account holders can also access cashback offers from selected retailers. It’s important to note that we have reflected the changes made by Nationwide to the FlexPlus account offering on 1 November, 2019 in this review. Keep in mind that the Financial Conduct Authority (FCA) recommends asking yourself the following questions when deciding whether a packaged account makes sense for you: For £13/month (£156/year), the FlexPlus account includes the following banking and insurance products: Note: Travel insurance cover may be temporarily restricted due to the coronavirus pandemic: more here. Insurance policies include winter sports, golf and business. The current APY is 0.81%. Hi Guys Amazing Arabella here and today I am here to tell you all about the Flex Account that is available at Nationwide. 4.8/5.0 rating on the app store – a good mobile app experience can make managing finances easier*. Be an understatement on how I am feeling right now Nationwide is on your Side are marks! 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